Warranty Policy

At Welliawell, we stand behind the quality of our products.

Unless otherwise stated for a specific product, eligible Welliawell products purchased directly from Welliawell include a 1-year limited warranty from the date of delivery. Product-specific warranty terms, included product documentation, or terms clearly presented at the time of purchase may provide additional details or limitations for a particular item.

Where a product page, promotional page, order confirmation, or included product documentation provides specific warranty terms for a particular item, those product-specific terms will apply to that item. Otherwise, warranty claims will be reviewed under this Warranty Policy.

1. Product-Specific Warranty Terms

Some products may include product-specific warranty terms such as:

  • A stated warranty period

  • Limited warranty coverage

  • Coverage for specific components only

  • Replacement-only coverage

  • Product registration requirements

  • Special exclusions or usage conditions

If such terms are clearly stated on the relevant product page, promotional page, order confirmation, or included product documentation, those terms will apply to that item.

If no product-specific warranty terms are stated, this Warranty Policy will govern the warranty claim review process.

2. What This Warranty Covers

Unless otherwise stated for a specific product, this Warranty Policy covers defects in materials or workmanship that arise under normal intended use during the applicable warranty period.

If a valid warranty claim is approved, Welliawell may, at its discretion:

  • Repair the product

  • Replace the product

  • Replace the defective part or component

  • Provide a refurbished replacement of equal or comparable value

  • Provide store credit

  • Provide a refund where appropriate or required by law

The remedy provided, if any, will depend on product availability, the nature of the issue, the applicable product-specific terms, and applicable law.

3. What This Warranty Does Not Cover

Unless otherwise required by law or expressly stated otherwise for a specific product, this Warranty Policy does not cover:

  • Normal wear and tear

  • Cosmetic damage that does not affect product function

  • Damage caused by misuse, abuse, neglect, accident, or improper handling

  • Damage caused by improper storage, improper cleaning, or failure to follow instructions

  • Damage caused by unauthorized repairs, modifications, or disassembly

  • Damage caused by improper power supply, charging methods, or accessory use

  • Damage resulting from use with non-approved accessories, attachments, or replacement parts

  • Commercial, rental, institutional, or other non-personal use unless expressly stated otherwise

  • Consumable parts or accessories subject to ordinary use and replacement, unless defective upon arrival or otherwise covered by product-specific terms

  • Products with altered, removed, or unreadable serial numbers, batch numbers, or identifying marks, where applicable

  • Loss of use, inconvenience, or other indirect consequences of product failure

This Warranty Policy also does not cover products purchased from unauthorized sellers, where authenticity, condition, or supply chain integrity cannot reasonably be verified.

4. Warranty Eligibility

To request warranty service, you may be required to provide:

  • Your order number or proof of purchase

  • The product name or model

  • A description of the issue

  • Photos or videos showing the issue

  • Photos of the product label, serial number, or packaging, where applicable

Warranty coverage applies only to the original purchaser unless otherwise stated by applicable law or by product-specific terms.

Warranty coverage applies to eligible products purchased directly from Welliawell or from an authorized seller where proof of purchase can be verified.

We reserve the right to deny warranty claims that do not meet the applicable product-specific terms, this Warranty Policy, or our fraud-prevention and abuse-prevention standards.

5. How to Start a Warranty Claim

To begin a warranty claim, please contact support@welliawell.com before sending anything back.

When contacting us, please include:

  • Your full name

  • Order number

  • Product name or model

  • A clear description of the issue

  • Photos or videos, if available

  • Any other information reasonably requested to evaluate the claim

Please do not send products back without prior review and instructions. Items sent without approval may be delayed, refused, or returned to sender.

If your claim is approved for return inspection, repair, or replacement handling, we will provide the next steps, including any applicable return instructions and shipping details.

6. Inspection and Claim Review

All warranty claims are subject to review and inspection.

In some cases, we may be able to evaluate the issue remotely using photos, videos, or other information you provide. In other cases, we may require the product to be returned for inspection before determining the appropriate resolution.

Approval of a warranty claim is not automatic and depends on:

  • The nature of the issue

  • The condition of the product

  • The information provided

  • Whether the issue falls within applicable warranty coverage

  • Whether the claim is made within the applicable warranty period

7. Shipping Costs for Warranty Claims

Shipping responsibility for warranty claims may vary by product and situation.

If a product page, promotional page, order confirmation, or included product documentation states that we cover warranty-related shipping for a particular item, that product-specific term will apply.

Unless otherwise stated for the item purchased:

  • Customers may be responsible for shipping the product to us for inspection or service

  • If a warranty claim is approved, we may cover the cost of shipping the repaired, replaced, or replacement item back to you, where appropriate

  • We are not responsible for items lost or damaged in transit unless we provide the shipping label or otherwise expressly assume responsibility

We recommend using a trackable shipping method whenever you send an item at your own expense.

8. Replacement Products

If we provide a replacement product under this Warranty Policy, the replacement may be:

  • New

  • Refurbished

  • Equivalent to the original product

  • A comparable model or substitute if the original is unavailable

Where permitted and appropriate, a replacement may satisfy our warranty obligations in full.

Any replacement item may be covered for the remainder of the original applicable warranty period or for such period as required by law or stated in product-specific terms.

9. No Guarantee of Exact Match

Where a repair or replacement is offered, we do not guarantee the availability of the exact same color, packaging version, accessory bundle, or discontinued model.

If the original product is no longer available, we may provide a functionally comparable alternative, store credit, or another appropriate resolution.

10. Damage in Transit or Upon Arrival

If your product arrives damaged, defective, or not as ordered, please contact us as soon as possible at support@welliawell.com and include clear photos or videos where possible.

Issues identified upon delivery may be handled under our Refund Policy, replacement process, or warranty review process, depending on the circumstances and the applicable product terms.

11. Relationship to Returns and Refunds

This Warranty Policy is separate from our return and refund process.

Eligible purchases may be returned within 30 days from the date of delivery under our Refund Policy, subject to the return eligibility requirements stated there.

Warranty claims usually involve product defects or issues that arise under normal intended use during the applicable warranty period. Return requests, refund requests, and warranty claims may be reviewed under different standards depending on the timing, product condition, and nature of the issue.

12. Limitations of Liability

To the maximum extent permitted by law, Welliawell and Vertex Commerce LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of any product, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability under this Warranty Policy shall not exceed the amount paid for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

13. Implied Warranties and Legal Rights

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable express warranty period, if any.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This Warranty Policy gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

14. Abuse Prevention

To protect our customers and our business, we reserve the right to deny warranty claims involving suspected abuse, fraudulent activity, policy manipulation, intentional damage, or repeated claims inconsistent with normal consumer use.

15. Changes to This Warranty Policy

We may update this Warranty Policy from time to time to reflect operational, legal, or business changes. The version posted on our store at the time of your purchase will generally apply to your product unless otherwise required by law.

16. Contact Us

If you have questions about warranty coverage or would like to start a warranty claim, please contact us at:

Welliawell Support
Vertex Commerce LLC
1001 S Main St Ste 500
Kalispell, MT 59901
USA
Email: support@welliawell.com