Shipping policy
At Welliawell, we work to deliver your order as efficiently and accurately as possible.
We currently offer free standard shipping within the contiguous United States. The contiguous United States includes the 48 connected U.S. states and Washington, DC.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, the Federated States of Micronesia, the Marshall Islands, Palau, or other remote locations unless otherwise stated at checkout.
Orders are usually processed within 1–2 business days.
Standard delivery within the contiguous United States typically takes 3–7 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather conditions, destination address, peak seasons, or other factors outside our control.
Where a product page, checkout page, order confirmation, or included product documentation provides specific shipping terms for a particular item, those product-specific terms will apply to that item or order. Otherwise, shipping will be handled in accordance with this Shipping Policy.
1. Order Processing
Orders are usually processed within 1–2 business days unless a different processing timeframe is indicated on the relevant product page, at checkout, or in your order confirmation.
Processing times may vary depending on:
The item ordered
Inventory availability
Fulfillment location
Order volume
Payment verification
Carrier operating schedules
Holidays or other service interruptions
Orders are generally processed on business days only. Orders placed on weekends or holidays may begin processing on the next business day.
Submitting an order does not guarantee immediate shipment. In some cases, additional review may be required before an order can be fulfilled.
2. Shipping Methods and Delivery Estimates
For eligible orders shipped within the contiguous United States, Welliawell offers free standard shipping.
Standard delivery within the contiguous United States typically takes 3–7 business days after shipment. This delivery estimate does not include order processing time.
Estimated delivery times shown on a product page, at checkout, in your order confirmation, shipping confirmation, or tracking page are estimates only and are not guaranteed unless explicitly stated otherwise.
Once your order has been handed over to the carrier, transit timing is primarily controlled by the carrier and may be affected by factors outside our control.
3. Product-Specific Shipping Terms
Some products may include product-specific shipping terms such as:
A specific processing timeframe
Expedited shipping availability
U.S.-only shipping
Contiguous U.S.-only shipping
Warehouse-specific fulfillment
Pre-order or backorder timing
Signature requirement
Delivery restrictions
If such terms are clearly stated on the relevant product page, promotional page, checkout page, or order confirmation, those terms will apply to that item or order.
If no product-specific shipping terms are stated, this Shipping Policy will govern the shipment process.
4. Free Shipping
Welliawell currently offers free standard shipping for eligible orders shipped within the contiguous United States.
Unless otherwise stated:
Free shipping applies to standard shipping selected by us or designated at checkout
Expedited shipping upgrades, if available, remain the customer’s responsibility
Free shipping applies only to eligible shipping destinations within the contiguous United States
Free standard shipping does not currently apply to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, the Federated States of Micronesia, the Marshall Islands, Palau, or other remote locations unless otherwise stated at checkout.
If a different shipping offer, restriction, or delivery term is clearly shown on a product page, promotional page, checkout page, or order confirmation, the terms shown at the time of purchase will apply to that item or order.
5. Shipment Confirmation and Tracking
If tracking is available for your shipment, we will send shipment confirmation and tracking details to the email address provided with your order once your package has been shipped.
Please note:
Tracking updates may take time to appear after label creation
Carrier systems may experience delays in scanning or updating package movement
Multiple packages may result in multiple tracking numbers
If you do not receive tracking information and believe your order should already have shipped, please contact us at support@welliawell.com.
6. Split Shipments
Some orders may be shipped in multiple packages.
This may happen when:
Items are fulfilled from different inventory locations
Certain items become available sooner than others
Product size or packaging requires separate handling
Part of the order is pre-order, backorder, or delayed
If your order ships in multiple packages, separate tracking information may be provided where available.
7. Pre-Orders and Backorders
From time to time, certain products may be offered on a pre-order or backorder basis.
If a product is marked as pre-order or backorder, the expected shipping timeframe, if available, will typically be stated on the relevant product page, at checkout, or in your order confirmation.
Please note:
Pre-order and backorder dates are estimates only
Delays may occur due to manufacturing, inventory, or logistics conditions
If your order includes both in-stock and pre-order/backorder items, fulfillment timing may vary
Where needed, we may ship items separately or hold shipment depending on the order composition and the information presented at the time of purchase.
8. Shipping Address Accuracy
Please review your shipping address carefully before placing your order.
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout, including but not limited to:
Incorrect street address
Missing apartment or suite number
Incorrect postal code
Incorrect recipient name
Incorrect phone number or email address affecting delivery coordination
If you notice an address error after placing your order, contact us as soon as possible at support@welliawell.com. We will make reasonable efforts to assist, but we cannot guarantee changes once an order has entered processing or shipment.
9. Delivery Delays
Delivery may be delayed due to factors outside our control, including but not limited to:
Weather events
Carrier disruptions
High seasonal demand
Labor shortages
Address verification issues
Local access limitations
Other force majeure events
We are not liable for shipping delays caused by the carrier or by circumstances beyond our reasonable control.
If a significant shipping delay occurs before shipment and applicable law requires notice or consent, we may contact you regarding an updated timeline or available options.
10. Lost, Stolen, or Missing Packages
Once a package has been shipped, delivery is subject to carrier handling.
If tracking shows your package as delivered but you cannot locate it, please first:
Check around the delivery location
Verify the shipping address used
Check with household members, building staff, or neighbors
Contact the carrier directly for additional delivery details
If you still need assistance, contact us at support@welliawell.com and we will review the situation with you.
Please note:
We do not guarantee replacement or refund for packages marked delivered by the carrier unless required by law or covered by a specific product or shipping protection offer
Resolution may depend on carrier records, claim outcomes, and the specific circumstances of the shipment
11. Damaged Shipments
If your package arrives visibly damaged, or if the contents are damaged in transit, please contact us as soon as possible at support@welliawell.com and include:
Your order number
Photos of the packaging
Photos of the damaged item
Any other relevant details
We will review the issue and, where appropriate, provide a replacement, refund, store credit, or other suitable resolution.
12. Refused Deliveries and Returned Packages
If a shipment is refused, returned to sender, undeliverable, or unclaimed, any reshipment or refund eligibility will depend on:
The product purchased
The reason for non-delivery
Carrier return outcome
Shipping charges, return fees, or handling costs incurred
Unless otherwise required by law or expressly stated for the item purchased, we reserve the right to deduct unrecoverable shipping, handling, carrier return, or address-correction fees where applicable.
13. Shipping Restrictions
We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, the Federated States of Micronesia, the Marshall Islands, Palau, or other remote locations unless otherwise stated at checkout.
We reserve the right to limit or refuse shipment of certain products to certain destinations where required by law, carrier limitations, fulfillment constraints, fraud concerns, or other operational reasons.
We may also cancel or hold orders where shipment cannot be completed reasonably or lawfully.
14. International Shipping
We currently do not offer standard international shipping through this online store unless a specific destination or shipping option is clearly shown at checkout.
If international shipping is offered for a specific product or destination, applicable charges, delivery estimates, duties, taxes, customs fees, and destination restrictions will typically be shown at checkout or in your order confirmation.
Unless otherwise stated, customers are responsible for any duties, taxes, customs fees, import-related charges, or other destination-country charges assessed by the relevant authorities.
15. Order Status Questions
If you have questions about your shipment, delivery status, or tracking details, please contact us at:
Welliawell Support
Email: support@welliawell.com
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect operational, legal, or business changes. The version posted on our store at the time of your purchase will generally apply to your order unless otherwise required by law.