FAQs

Orders are usually processed within 1–2 business days. Standard delivery within the contiguous United States typically takes 3–7 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, address issues, holidays, or peak seasons.

Welliawell currently offers free standard shipping for eligible orders shipped within the contiguous United States, including the 48 connected U.S. states and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or other remote locations unless a shipping option is shown at checkout.

It means eligible orders shipped to supported destinations within the contiguous United States receive free standard shipping. Expedited shipping, remote locations, or unsupported destinations may not qualify unless clearly shown at checkout.

Please contact support@welliawell.com before sending anything back. Eligible purchases may be returned within 30 days from the date of delivery. Returned items must be clean, safe, undamaged, complete with original packaging, accessories, manuals, and included components.

Unless the return is due to our error, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method when sending a return back.

We do not offer direct exchanges. If you would like a different item, model, or variant, please request a return for the original item and place a new order once the return is approved.

Please contact support@welliawell.com as soon as possible and include your order number, photos of the packaging, photos of the damaged item, and any other helpful details. We will review the issue and provide the appropriate next steps.

Once your order ships, tracking details will be sent to the email address used at checkout. Tracking updates may take time to appear after the shipping label is created or scanned by the carrier.

You can enter your shipping address when you are checking out your order. You don’t have the option to amend it if the order is already confirmed, in this case, please contact the customer service team immediately at support@welliawell.com, because once your order is sent out, we will not be able to change the address, nor can we send you another package for free.

Orders may be canceled only before they enter processing, fulfillment, or shipment. If your order has already shipped, any available return or refund option will be handled under our Refund Policy.

Available payment options are shown at checkout. Depending on your order and checkout settings, you may see card payments, express checkout options, installment options, or HSA/FSA payment for eligible items.

Some orders may ship in multiple packages. Please check your tracking details first. If something still appears to be missing, contact support@welliawell.com with your order number and photos of what you received.

Please contact support@welliawell.com with your order number and clear photos of the item you received. We will review the issue and provide the appropriate resolution.

Please first check around the delivery location, verify the shipping address, check with household members, neighbors, or building staff, and contact the carrier for delivery details. If you still need help, contact support@welliawell.com and we will review the situation with you.

Eligible Welliawell models may support HSA/FSA payment through Sika checkout. Please review the HSA/FSA Eligible page before checkout to confirm currently supported models and payment steps.

Add an eligible item to your cart and continue to checkout. If the HSA/FSA payment option appears, follow the checkout instructions and enter your HSA/FSA card details to complete payment.

Please refer to the HSA/FSA Accepted collection before checkout. Eligibility may also be reviewed during the checkout process.

No. HSA/FSA eligibility does not guarantee approval by every plan, card issuer, or account administrator. Final approval may depend on your plan rules, available balance, card issuer, and checkout verification.

If your HSA/FSA card payment is completed directly at checkout through Sika, you generally do not need to pay out of pocket first and submit a separate reimbursement claim for that payment.

First confirm that the item you selected is listed in the HSA/FSA Accepted collection. If the HSA/FSA payment option still does not appear, please contact Welliawell support before placing your order.

An HSA/FSA card may be declined because of plan restrictions, insufficient available funds, card issuer rules, or checkout verification requirements. Please confirm your plan details with your HSA/FSA provider.

Yes. If your HSA/FSA card cannot be approved at checkout, you may complete your purchase using another accepted payment method.

Welliawell products are designed for adults looking for simple at-home comfort routines for the feet and legs or targeted body areas such as the lower back, hands, head, and eyes. Features and setup vary by model, so review the specific product page and user manual before use.

Welliawell foot stimulators use electrical stimulation to support muscle activation and everyday comfort routines for the feet and lower legs. Depending on the model, additional verified features may include cordless use, infrared support, a folding design, or a built-in foot roller. Check the specific product page and user manual for each model’s features and included accessories.

No. Welliawell products use different technologies and routines by body area. Foot & Leg models use EMS/TENS stimulation, while Targeted Body Care products may use features such as heat, vibration, traction, air compression, or massage. Review the specific product page and user manual before choosing or using a model.

No. Features vary by model. Some models are cordless and rechargeable, while others may be designed differently. Please check the specific product page for power, charging, and use details.

Start by reading the setup and safety instructions for your specific model. Use the device only as directed and begin with a comfortable setting or mode before adjusting. Setup varies by product, so follow the user manual for your model.

No. Do not stand on the device. Welliawell foot stimulators are intended to be used while seated.

Follow the instructions in your specific product manual. Session length and frequency vary by model. Do not exceed the recommended use for your device.

Some do and some do not. WY-L1 includes a vibration function. Welliawell EMS/TENS foot stimulators use electrical stimulation rather than vibration as their primary stimulation method. Check the product page and user manual for the specific model.

Please check with a licensed healthcare professional before use if you have an implanted electronic device, are pregnant, have a medical condition, recent injury, unusual sensation, or are unsure whether EMS/TENS is right for you. Use Welliawell devices only as directed.

Contact support@welliawell.com before sending anything back. Please include your order number, product model, proof of purchase if requested, a clear description of the issue, and photos or videos if available.

The warranty generally covers defects in materials or workmanship that arise under normal intended use during the applicable warranty period. Approved warranty resolutions may vary depending on the issue, product availability, and applicable product-specific terms.

Stop using the device and check the user manual for basic setup and troubleshooting steps. If the issue continues, contact support@welliawell.com with your order number, product model, a clear description of the issue, and photos or videos if available. Please do not send anything back until our support team provides the next steps.

Yes. Please keep your order confirmation or proof of purchase. For warranty or product support, we may ask for your order number, product model, purchase details, issue description, and photos or videos if available.

Visit the Manuals & Downloads page to find user manuals and quick start guides for supported Welliawell models.

If an accessory is missing, damaged, or not working as expected, contact support@welliawell.com with your order number, product model, and clear photos or videos if available. We will review the issue and provide the appropriate next steps.

Email support@welliawell.com. Customer support hours are Monday–Friday, 9:00 AM–5:00 PM MT. Messages are typically answered within 24 hours.