Terms of service

This website is operated by Welliawell. The Welliawell online store is operated by Vertex Commerce LLC. Throughout the site, the terms “we”, “us” and “our” refer to Welliawell and/or Vertex Commerce LLC, as applicable.

Welliawell offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the Terms, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws, regulations, or rights of others.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in an immediate termination of your access to our Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.

You understand that your content, excluding payment information, may be transferred unencrypted and involve:

- transmissions over various networks
- changes to conform and adapt to technical requirements of connecting networks or devices

Payment information is always encrypted during transfer over networks when processed through the applicable checkout systems.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

This site may contain historical information. Historical information is provided for reference only and may not be current.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information except as required by law.

4. Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, refund, shipping, warranty, or replacement review only according to our applicable policies and any product-specific terms presented at the time of purchase.

We make reasonable efforts to display product descriptions, specifications, images, packaging, and colors as accurately as possible. However, we do not guarantee that your device’s display of any color, image, or packaging detail will be fully accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction where such limitation is necessary or appropriate.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion, subject to applicable law.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

5. Product-Specific Terms and Policy Hierarchy

Because product features, promotional offers, shipping arrangements, return rights, warranty coverage, and customer protections may vary by item, product-specific terms may differ by product.

Where a product page, promotional page, checkout page, order confirmation, or included product documentation provides specific terms for a particular product or order, those product-specific terms will apply to that item or order.

For matters relating to returns, refunds, shipping, delivery, privacy, and warranty coverage, the following policies also apply, as relevant:

- Refund Policy
- Shipping Policy
- Warranty Policy
- Privacy Policy

If no product-specific terms are stated for a given item or order, the applicable policy posted on our store will govern the matter.

6. Pricing, Billing, and Payment Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, shipping address, billing address, and payment details, so that we can complete your transactions and contact you as needed.

Prices for our products are subject to change without notice, subject to applicable law.

We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to product information, pricing, promotions, shipping charges, transit times, or availability, and to update or cancel orders if any information is inaccurate, subject to applicable law and reasonable notice where required.

We reserve the right to limit quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same payment method, the same billing or shipping address, or orders that, in our judgment, appear to be placed by dealers, resellers, distributors, or fraud-related actors.

7. Orders, Acceptance, and Cancellation

Your order is an offer to purchase.

We reserve the right to accept, decline, limit, or cancel any order for reasons including but not limited to:

- product availability
- suspected fraud or abuse
- pricing or listing errors
- shipping restrictions
- payment issues
- operational limitations
- compliance or legal concerns

An order confirmation email does not necessarily mean that your order has been accepted for fulfillment.

Orders may only be canceled before they enter processing, fulfillment, or shipment. Once an order has entered processing or shipment, cancellation may no longer be available, and any remedy will be handled under the applicable product-specific terms and our Refund Policy.

8. Shipping, Delivery, and Tracking

For eligible orders shipped within the contiguous United States, Welliawell offers free standard shipping. The contiguous United States includes the 48 connected U.S. states and Washington, DC.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, the Federated States of Micronesia, the Marshall Islands, Palau, or other remote locations unless otherwise stated at checkout.

The estimated total delivery time for eligible standard shipping orders is typically 5–6 business days, unless a different timeframe is clearly shown on the relevant product page, at checkout, or in your order confirmation.

Where specific shipping terms are shown on the product page, at checkout, or in your order confirmation, those terms apply to that item or order.

Additional details regarding shipping, delivery timing, tracking, delays, restrictions, and shipment handling are governed by our Shipping Policy.

9. Returns, Refunds, and Exchanges

Eligible purchases may be returned within 30 days from the date of delivery, subject to our Refund Policy and any product-specific terms clearly stated at the time of purchase.

Returned items may be new, opened, or lightly used only for normal inspection or reasonable trial use, and must remain clean, safe, undamaged, complete, and in returnable condition.

We do not offer direct exchanges. If you would like a different item, model, or variant, please request a return for the original item and place a new order once the return is approved.

Additional details regarding return eligibility, return shipping responsibility, refund processing, and exchange handling are governed by our Refund Policy.

10. Warranty and Product Issues

Warranty coverage period, warranty scope, and product-specific warranty terms may vary by product.

Where specific warranty terms are presented on a product page, promotional page, order confirmation, or included product documentation, those terms apply to that item.

Additional details regarding warranty eligibility, exclusions, claim review, and available remedies are governed by our Warranty Policy.

11. Health and Product Information

Information on this website is provided for general product and wellness information only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it should not be used as a substitute for advice from a qualified healthcare professional.

Product benefits, use cases, and support descriptions may vary by individual, product model, usage method, and personal circumstances. Please review the relevant product page, included instructions, warnings, contraindications, and product documentation before use.

If you have a medical condition, use an implanted medical device, are pregnant, have concerns about whether a product is appropriate for you, or experience discomfort during use, please consult a qualified healthcare professional before using the product or discontinue use as appropriate.

12. Optional Tools and Third-Party Services

We may provide you with access to third-party tools, services, content, applications, or links over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools and services “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools or services.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

13. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to purchases or use of goods, services, resources, content, or other transactions made in connection with any third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction.

14. User Comments, Feedback, and Submissions

If you send certain specific submissions at our request, or without a request from us you send ideas, suggestions, proposals, reviews, testimonials, feedback, comments, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us, subject to our Privacy Policy and applicable law.

We are and shall be under no obligation:

- to maintain any comments in confidence
- to pay compensation for any comments
- to respond to any comments

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, fraudulent, misleading, abusive, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

15. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

16. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, stock availability, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time and without prior notice, subject to applicable law.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website except as required by law.

17. Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:

- for any unlawful purpose
- to solicit others to perform or participate in unlawful acts
- to violate any applicable laws, regulations, rules, or ordinances
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- to submit false or misleading information
- to upload or transmit viruses or malicious code
- to collect or track the personal information of others without authorization
- to spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the site
- for any obscene or immoral purpose
- to interfere with or circumvent the security features of the Service, related websites, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

18. Disclaimer of Warranties

To the maximum extent permitted by law, we do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by law, we do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice, subject to applicable law.

The Service and all products and services delivered through the Service are provided, to the maximum extent permitted by law, “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, except as expressly stated in our posted policies or where required by law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

19. Limitation of Liability

To the maximum extent permitted by law, Welliawell, Vertex Commerce LLC, and our directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through the Service, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, even if advised of their possibility.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

20. Indemnification

You agree to indemnify, defend, and hold harmless Welliawell, Vertex Commerce LLC, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

21. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of any other remaining provisions.

22. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our site.

We may terminate or suspend your access to the Service at any time, without notice, if we believe you have failed to comply with any provision of these Terms, subject to applicable law.

23. Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, except where additional product-specific terms expressly apply.

24. Governing Law and Disputes

These Terms and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with applicable law.

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the site, or any purchase from our store shall be handled in a manner consistent with applicable law and any mandatory consumer rights that apply to you.

If we later adopt a more specific governing law, venue, arbitration, or dispute resolution framework, we may update these Terms accordingly, subject to applicable law.

25. Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

The version posted on our store at the time of your purchase will generally apply to your order unless otherwise required by law.

It is your responsibility to check this page periodically for changes.

26. Contact Information

Questions about the Terms of Service should be sent to us at:

Welliawell Support
Vertex Commerce LLC
1001 S Main St Ste 500
Kalispell, MT 59901
USA
Email: support@welliawell.com